Customer Care Center
“There is a great feeling to provide peace of mind to clients when their equipment might not be functioning like it should. Knowing you can be the one to get clients the help they need is very rewarding.”
You will need these frequently requested skills to really do well:
Customer Care Center
Danielle Martin takes us through the life of a member of the Customer Care Center (CCC). She guides us through: “What is the CCC? What makes the CCC important to Encon? What makes you proud to be an employee at Encon? What makes you return to Encon day after day? Why would someone enjoy working at Encon?”
If you enjoy working the phones while helping and collaborating with others this is the role for you!
Our customer care service team helps address customer concerns over the phone and email, as well as schedule technicians and parts for jobs. They ensure the appointment for the job is confirmed and parts needed to complete the job are correct and have arrived for the job site.
A Day in the Life of the Customer Care Center
Morning
Analyze and ensure technician schedules are aligned and complete.
Midmorning
Resolve customer and technician logistical issues.
Afternoon
Set Up technician’s schedule for the next day while continuing to answer and schedule site visits based on customer needs.
“Encon is a very welcoming, friendly community that values integrity, team-work, diversity, and
customer service.”
